Our terms and conditions

Before work starts on a project we require a non-refundable deposit. The amount of the deposit will vary depending on the complexity of the project, but it is usually 50% of the total project cost. Once the deposit is received work will be carried out up until the next stage as set out in the payment terms, this is typically when the initial design is done.

Stated on the official invoice are the required payment amounts along with the development stage at which they become due. These payments allow our clients to spread the cost over the term of the project's development. The frequency of the payments and amounts vary from project to project. These payments must be made within 5 days of becoming due.

If an installment is missed then all work immediately stops. If the payment is more than 5 days overdue then any online access to the project is withdrawn. If the payment is not received within 14 days from its due date then the project will be terminated and any deposit lost.

When the final payment is received the project is put into production (live), as long as the client is ready to proceed. The amount of the final payment will be set out on the invoice's payment terms. Any changes required that were not in the official specification sheet will be added to our "Request for Change" system and charged at our normal hourly rates.